According to SkyTrax survey
results
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Panamanian
airline declared
"Best in the Region"
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Panama's
Copa Airlines has been selected for the second consecutive year as
the best airline in Central America, Mexico and the Caribbean in a
survey conducted by SkyTrax, a British marketing research company.
The airline’s
cabin crew also received the "Best on-Board Service" Award,
surpassing respondents’ expectations in such areas as service
efficiency, cabin appearance, customer service, courtesy and speaking
ability, among others.
The SkyTrax
research is the largest global survey of airline passengers, who vote
on product quality and customer service. The study is based on more
than 12 million responses from passengers from 94 nations.
"We
are very pleased that we have earned this important recognition for
the second consecutive year," said Jorge Garcia Icaza, Commercial
Vice President of Copa Airlines. "This honor, which demonstrates
Copa’s leadership in the region’s airline industry, stems
from our policy of continuous improvement, our employees’ hard
work and their focus on excellence -- all of which translate to passenger
preference."
Copa currently
offers approximately 80 daily scheduled flights to 30 destinations
in 20 countries in North, Central and South America and the Caribbean.
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Copa
Airlines was founded in 1947.
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New on-line
hotel directory
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The Panamanian
Hotel Association (APATEL) recently launched its on-line directory.
In addition to featuring updated information on Panama's top lodging
facilities, the website grants visitors the opportunity to make reservations
on line, learn about the actual availability of each hotel and learn
about special offers, packages and promotions.
APATEL
is one of the strongest, private-sector tourism organizations in Panama,
with a membership of 100 companies.
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Tourist
Board and Copa Airlines
promote
Panama in Ecuador
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Focus Publications (Int.)
S.A. was there
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Moments
when Mr. Alexis Zapata, of Viajes Arco Iris, representing the Travel
Agency received an award from Mrs. Maruquel Gálvez (Playa Blanca
Resort) in Ecuador. They are in the photo with Mrs. Marisol Ruiz,
Sales Manager (Copa Airlines Quito) and Mr. Tomas Rodríguez
(Hoteles Bern).
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Focus Publications
(Int.) S.A., the parent company of The Visitor and the Focus on Panama
guide, was one of the 14 Panamanian companies that recently visited
Ecuador as part of a "Tourism Caravan" organized by Panama's
Government Tourist Bureau (IPAT) and Copa Airlines.
"Tourism
Caravans" present Panama as a tourist destination and consolidate
business ties between Panamanian tourism companies and their foreign
counterparts.
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From
left to right: A Sales Representative of Copa Airlines in Ecuador;
Mr. Pierre Cruz, International Sales Manager of Hotel El Panamá;
Pany Puertas, Hotel El Panamá; Mr. Omar Ching, International
Merchandise Director of IPAT; Mrs. Norisa Small, Hoteles Riande; Dagmar
Ríos of Aventura Colón 2000; Priscila Vásquez,
Hotel Melia Panama Canal; José Soto, Hotel Soloy; Luis Bazán,
Coronado Club Suite Resort; Representatives of Copa in Quito and Mrs.
Teresa Riaño, Grupo Hotelero del Pacífico.
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Ecuador
is the second South American producer of tourists in Panama. Most
Ecuadorian visitors here are either shoppers and businesspeople visiting
the Colón Free Zone or guests at the all-inclusive resorts
of Panama's Pacific coast.
Coordinated
by Omar Ching and Miguel Aizpurua of IPAT's International Marketing
Department, the Caravan included a heavy agenda of meetings and presentations
with Ecuadorian travel agents, hoteliers and tourism wholesalers in
the cities of Quito, Cuenca and Guayaquil, as well as with members
of the Panamanian diplomatic mission in Ecuador.
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Mr.
Rómulo Escobar, Honorific Consul of Panama in Ecuador; Mr.
Juan Cabrera, Comerce Delegade of Panama's embacy in Ecuador; S.E.
Mateo Castillero, Embassador of Panama in Ecuador; Mr. Omar Ching,
International Merchandise Director of IPAT.
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Copa Airlines, Panama's
private-owned national airline, offered discout specials to participants.
The airline offers two flights a day (only one on Mondays) between
Panama City and Quito and Guayaquil.
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Mrs.
Patricia Puentes C., representative of Focus Publications (Int.),
S.A., gives copy of The Visitor to a mayor agent in Quito, Ecuador.
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